Customer Ratings & Reviews

I did not have to use it, which speaks to Best Buys quality of products. Feels like a waste of money to buy this though...

This is a must have! Accidents happen and this is a great service. I have used before and it was great!

This one year accidental protection it’s great my son would appreciate it very much to have it fix in case it broke down

Geek squad explains everything and makes sure even non-tech people understand the issues

The protection plans always seem to help us out when we need them

I have had to call 3 times and all personnel I dealt with courteous and polite. They had me fixed in such a short time.. Much more knowledgeable than I am.

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

Absolutely love the protection plan!!! No problems when I need help.

Great Item my husband loves it has been wearing it all the time

They are experts at what they do. They can help you with anything. Also very good customer service.

I think that for the price that I paid for Geek Squad, it is not worth it. I would prefer to have a plan that allows customers to replace items with newer items. Especially for the product a customer pays for. Overall accidental protection is great but is not really used for those who are very careful with their items

Acceptable laptop for the money. Just enough for basic skills.

Hope it comes in handy if and when needed, I use this device for school and personal use.

It’s the best and it comes in handy when your electronic breaks

Got the 3 year coverage and feel that is worth a laptop of this nature.

Pays to have a good protection plan. I hope i will never have to use it.

Respectful clerks! They pretty much helped me with everything

Have always had excellent service with the geek squad service plan

Geek Squad protection provides peace of mind knowing that a tech team is always available for my tech needs.

We haven’t had to use it yet but I wish we had it before. Whenever we have questions they are very knowledgeable,