Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Mac book pro hard drive crashed, geek Squad saved the day! all data recovered. They were very accommodating. No- brainer get the protection.

Got my computer there fixed twice . Very convenient to use when u need help fixing the problem

Super excited to have added this plan onto the ACER computer we got. Hoping it’ll help with peace of mind especially with young kids around.

Two year warranty at a great price. Always good to have a little peace of mind when buying electronics.

I'm glad I bought this accident protection because I'm very busy and sometimes I have accidents

I really like that they are there to help on site and you don’t have to deal with parole over the phone

I didn't need to use their service, but it nice to know they will be there to help.

Purchased just in case I ever need help. Geek squad has been a big help in the past.

This protection plan is the best to buy. You will not go wrong by buying this. It has saved us many times.

Always protect my purchases..Bestbuy has the best protection program as we as replacement.

I guess I haven’t had to use the Geek squad protection yet. But I’m sure it will come in handy.

glad I got it, I did not realize it covered spills, drops ect. Ignore my last review,

You can’t go wrong with buying protection plan ,,they have very good customer support and knowledge

Needed another laptop ASAP. I've always had an HP laptop so this was just the right one and size. Perfect little laptop for personal use.

I originally ordered this laptop online and it came broken so I took it to the store and they fixed it for me!

I’ve used the a Geek Squaq for over a decade - for many devices. I’ve always been very satisfied with their service.

I bought my new computer and took it to them to have them set it up. They were very professional and very efficient.

I decided to protect my device with GS. So far I have not need them, butI like to have a plan B for my laptop.

Bought this protection with my daughters chromebook and never used it.