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Customer reviews

Rating 4.6 out of 5 stars with 11917 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 355 Showing 7,081-7,100 of 11,917 reviews
  • Rated 5 out of 5 stars

    Much needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected with kids electronics!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this to the purchase of my son's gaming laptop, I think it's a wise decision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad saved my life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad is awesome. I won’t buy an item without it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security and reliability you can’t replace that. Great job team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot and will not have expensive technology without drop and theft protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always such a great help with anything I have any questions about any of my purchases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added me protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have for added protection. Having kids I definitely needed this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to know if damaged it will be replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very great product, the worry of something happening to the item isn't there when you know you are protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this 2 year protection plan after we purchased a laptop for our daughter. Geek Squad has never let us down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any issue I have with my computer all I have to day is make a phone call or do an online chat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have not used it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the geek squad as of yet but I know that they will be there when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in store geek squad was excellent service. Thanks again The 23 rd st and 6 th Ave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the geek squad, I never have to worry about getting my electronic repaired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have with any devices you purchase can never be too protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. It was needed because this will be used by my 6year old for home school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal and no hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have any issues claiming the insurance purchased trough Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have received assistance remotely and can only describe how helpful is having these services.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Uneven quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a laptop. Had to get the webcam repaired, but was returned UNFIXED. i received an email before I even received the laptop back that the contract was being "cancelled". Just make sure your device is really fixed before leaving the store.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always helpful, timely and able to explain what needs to be done and why.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use it but just in case i wanted to be covered

    I would recommend this to a friend