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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11817 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 360 Showing 7,181-7,200 of 11,817 reviews
  • Rated 2 out of 5 stars

    losing long time customers over poor support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am NOT happy with Best Buy's protection service at this moment...granted, we have ANOTHER return to store appointment on Friday so I am sure everything is going to be corrected (eyeroll). I get that Covid is causing all sorts of issues...however EVERY...SINGLE...TIME...we go to Best Buy there are a ton of employees everywhere, they tell us it will take 1-3 months or more to get the computer returned to us. OK...sure. It took less than that, goodie. However, it DOESN'T WORK! Come on, Best Buy, You guys have always been great at fixing things or replacing them if it was cost-effective. Now we have to keep making more repairs, return appointments, wait on hold and they lose customers. As well as getting to listen to us complain...like they care, right?!?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Accident

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a nice piece of mind those is. That God forbid something happens you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best service plan. Get it its worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidents happen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is important! This is a great warranty and must have for electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me tons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the charging cable messes up it was replaced and saved me $60. Then when the laptop was damaged it was replaced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best protection you can get. You don't appreciate it until you need it. Love the guys, always so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good perfect Amazing coffee best Nice nice nuce xoffe nice coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a decent price. Always good to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear help. Kind informative.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help in the store and at home. I miss seeing them in person. And have more questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covers my new 2020 DELL I7 7000 2-in-1 Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a three extended warranty to cover my new 2020 DELL Laptop 17.3” I7 17.3” 2-in-1 Gamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have 3 year geek squad protection plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job at selling me 3 year plan for protection on lap top. Covers spills and falls/breaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know if my daughter's laptop has any issues, Best Buy will the care of it. Even if I'm not available to take care of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this protection plan for peace of mind. You never know when this may come in handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestOneForMyNeeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the one for me. I am glad I asked the Sales Rep in the store for advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I feel so comfortable having this protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this for any accidents on my new laptop. Ease and security for my peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i wouldn't recommend buying electronics anyway els

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wouldn't recommend buying electronics anyway else. great service, easy to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont know have not had to use it but I'm sure when the time comes it will be great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no issues at all with this computer. Have not had to contact Geek Squad at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to anyone willing to pay 15 percent of their original cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great knowledgeable staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always willing and able to help. Installed new products updates on laptop. Great service!

    I would recommend this to a friend