Customer Ratings & Reviews

I have only tried to use the Geek Squad service, so this review is based on that. I used the live chat feature to contact the Geek Squad right after setting up my computer. I asked for help with the lighting when I used the camera. It seemed like it should be an easy fix for someone familiar with the computer. I was told I would have to take my computer in for service, and was given a number to call to set that up. I wasn't interested in traveling 45 miles to the nearest Best Buy, so worked on trying to fix the issue myself. I think I have resolved the problem, but I would have appreciated some help without a two-hour travel time.

No better team to have behind your back will help with anything you need

Im not sure what i am reviewing since the app didnt actually specify. The items i purchased were a lenovo legion laptop, the geek squad warranty, a gaming chair, a desk, and h&r block tax software. All wonderful so far.

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.

solid warranty protection. no worries if i ever have any issues with this laptop for 3 whole years!

Purchased on my last laptop and it came in handy the battery lost full charge...had to have the battery replaced and specific keys got really worn and got them replaced. Did all this before the 3 year. They send out so it took almost 3.5 weeks before I got back but it saved me money.

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

Protection is very important when it comes to get new electronics

GET BEED SQUAD. You never what will happen. I purchase it, even when I think nothing will happen. Recently, I purchased for my laptop. 9 months later, my nephew spills water on it. Geek Squad covered it. Was able to get a new laptop ordered that same day.

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

always super helpful, feels good to know i dont have to worry when i have issues

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

So far the folks at Geek Squad have been great. Now I’m about to find out how good the actual warranty is because the refurbished aka Re-BSed computer keeps breaking down and I’ve only had it since late July.