Customer Ratings & Reviews

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

This is an essential service, if you are a computer hardware person if you are a layman. Get this. If there’s a problem they will fix it or replace it.

Speed, capacity and color are awesome. Pretty light laptop.

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

When I purchased my laptop computer from Best Buy I had alot of questions and Mr. Kyle was a very helpful and knowledged based employee who helped with with my purchase and answered all of my questions for the accidental Geek Squad Protection, I would highly recommend Best Buy in Wilson, NC and the protection plan it has been well worth it. Thank you again Best Buy! You guys are the best.

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

Have used thisbin the past geek squad has always came thorugh for me!

It's a very good have geek squad Iile geek squad.

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

I got this for the Nintendo Switch that I got for my daughter. Considering the preponderance of cracked screens on all her electronic devices, I was happy to pay for the added protection as it is not a matter of "if" but a matter of "when" she breaks yet another of her devices. That said, we have not had to use this service (yet) but my past experience with Best Buy leads me to believe that I should not have any issues when I inevitably need to service the Switch.

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

Have not had to use it yet but pleased with the purchase.

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

The sale clerk was not pushy. The sales clerk was very knowledgeable and friendly.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

Is a super important tool for the computer. At the moment not have to use.

I haven't had to use them yet with this but in the epast great experience

I need help keeping my new iPhone in perfect & usable condition. The GEEK Squad has given me fantastic service on my laptops and I know they will help with any problems I may have with new iPhone. They think outside the box and have been able to fix multiple problems with my laptop. I am comfortable with paying so much for the iPhone knowing that they will help me keep it in perfect condition.