Customer Ratings & Reviews

The Geek Squad Protection is a great way to protect your computer!!!

The protection plan is great and worth the price. Great value

AMAZING CUSTOMER SERVICE and the service the give is great

I had a nintendo switch replaced using this protection and I buy it on all of our devices and it almost always pays for itself.

We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

I have used this insurance for my past 3 laptops, and I have enjoyed the customer service and the quick response to get my laptop fixed.

It is grate to have Greek because if I brake something I know they will have my back and be on my side so I have no worry’s at all of losing or braking my stuff Worth my money

Really honestly good for the price. the peace of mind alone is worth knowing that my computer will get fixed if it has any issues.

I received amazing service when purchasing a laptop for work. The associate was both knowledgeable and helpful. 10 out of 10 would purchase again.

Awesome services alway they are always there when you need the help

This is a must for anything you carry around with you, if something happens to it besides it getting lost you bring it in to the geek squad and they take care of everything, I havn't had to use their services in a bit but its nice to know that they are there if anything happens to my laptop

My brother spilled juice on my laptop and geek squad did the best they could to fix it thanks to geek squad.If I didn’t have geek squad I would’ve had to buy a whole new laptop.

I prefer to keep my products protected and this is a good option.

Whenever I make a purchase I always add geek squad to my plan as it makes me feel secure because they always solve my electronic issues.

I can't really speak to the actual fulfillment of the service, however I can say that the peace of mind that comes from having a protection plan (on something that I could not afford to buy a replacement for) is absolutely worth it's cost if the item is important. There's my rant.

The Geek Squad has a team of extremely knowledgeable staff who are also good with normal people who do not know all of the "tech language" of today. They talk with you to determine/assess your needs/problem and are then able to fix it! Also extremely "people friendly" in the process! A good experience overall!

I have had geek squad protection with all my laptops for the past 15 years. They always repair it when it breaks (though it can take a few weeks sometimes). If they can't or it has broken to many times like my last laptop they give you the amount you purchased it for to go towards your next one.

We have boughten enough of the warranties from best buy to know that they are great.

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.

I ordered a laptop on Mothers day for my wife The staff was varry helpful on picking the right laptop for her needs.