Customer Ratings & Reviews

I LOVE THE PEACE OF MIND I RECEIVE FROM THIS PURCHASE. I HOPE I NEVER NEED IT BUT I'M GLAD I HAVE IT !

Ive had quite a bit of problems with buying the open box computers at BB. However, BB has been exceptional in taking the problem computers back with full credit. So A+.

Thankfully never had to use it but was so glad that it was there in case we did - would rather pay for a warranty than a brand new laptop any day

I bought the 3 year Geek Squad Protection for repair or replacement if anything happens to my new computer. So far I have not had to use it.

This plan saved me over $1000 because my dog nocked it of the table the geeks where so kind and i expect to get it back soon really grateful for quality service as promised

Luckily I have not had to utilize the 1 year Geek Squad protection yet but I have known others to use it in the past and it’s a must when buying electronics, I feel anyway!

Gives me piece of mind. Simple and easy to use and understand the terms a and conditions

Remember to always get the extended warranty for expensive electronic devices. They will come in handy if you ever need to have anything repaired and or replaced.

Peace of mind when you have their insurance. You know theyll fix any issues.

Beware of these geek squad guys telling you to use the warranty when the insurance covers nearly everything.

The best warranty for your purchase. They will respond.

Repair my childs computer quick.but didnt know it was just for q repair.it was for a 11 year old so she missed it up again and wasnt able to get it fixed.

Each time we have had issues with our computers, Geek Squad has been there to assist with a decent turnaround time when resolving problems.

Geek Squad is a good back up to have, My daughter's laptop screen was acting up. They replaced it no issues

Nice waranty coverage . Nice an efficient crew peolple. Very helpful crew . Very kind

I always make sure to get the extended warranty for all my bestbuy products. Just gives you piece-of-mind.

For the price I figured it was a bargain considering I bought it for a 9 year old. And the main purpose is to download and play games, right? What can go wrong, well, a lot in 2 years? I am guessing I will get my money's worth.

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

The extra money that costs for geek protection is worth the money. If you don’t know how to fix issues with software or viruses geek squad is my go-to for fixing my issues.

The extended warranty is a Best Buy are the best if something happens you’re bringing in any issue you a brand new one no questions asked I purchased this on all my products