Customer Ratings & Reviews

Great laptop! Solid build and easy to handle. A tad bit heavy.

I havent used them in a while but last time i did they got the job done

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

Had to replace childs chromebook this time got the insurance. Great benefits

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

Very good price to get what we needed. At our age, by the time this expires, Im not sure we will even be using a computer.

Getting the 2-Year Accidental Geek Squad Protection was a no-brainer. It’s perfect for someone like me who’s always worried about dropping or spilling something on my gear. I’ve got peace of mind knowing my tech is covered for any mishaps. The service is super reliable and takes all the stress out of owning expensive gadgets. If you’re accident-prone like me, this protection plan is definitely worth it!

I should of purchased the 5 year plan instead of 2 years.

I would highly recommend for anyone who buys any kind of electronic electronic equipment or computer. To get the Geek Squad Service added to your bill. Because you never know what might happen to your merchandise once you leave the store. Then you have to pay extra money out of pocket to even to get them to look at your computer. Then you will have to pay for them to fix it. If you have the Geek Squad you don’t have to worry about paying out of pocket.

Was asvised on the protection plan and was well informed of the service. My spouse will be using it for college and woth the kids running around never know what could happen. So appreciate the sales rep knowledge they shared with us when making the purchase.

Geek squad took care of me with my computer issue and resolved my problem

Sure, Geek Squad is known for its tech support prowess. They offer a wide range of services, from troubleshooting computer issues to setting up smart home devices. One of their standout features is the 24/7 support, which can be a lifesaver when you're dealing with tech problems at odd hours. Their team is knowledgeable and patient, explaining things in a way that's easy to understand. However, their services can be a bit pricey, especially for one-time fixes. It's best to consider their total tech support membership if you frequently need tech help.

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.

These guys are great!!!! The geek squad is a force!! They tried there absolute best to fix my laptop in a timely manner. And when they couldn’t they were very communicative and sent multiple texts every step of the way to inform me of next steps. Got a replacement because I had there warranty and everything was so smooth and easy. I’m freaking ecstatic that I can play my favorite games again !!!

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

Peace of mind or fallung asleep while drinking that energy drink! The Geeks have yoyr back!

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

I have always liked having Geek Squad services. They've always been super helpful and I have never had an issue with them resolving an issue.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.