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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11949 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 11,949 reviews
  • Rated 3 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used their services and everyone is nice. I had a new person being trained in and she didn't get the notes right and so I had to make multiple trips to the store and all the issues with my computer did not get fixed. I had to come in for another attempt at fixing the issues and now they have my computer again for weeks. It's frustrating and there are other fixing companies that do quicker turn arounds if you don't have the ability to let go of your computer for weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like getting the additional warrrnty coverage on my laptop. That way I know I don’t have to worry about anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't buy a laptop without this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy a laptop without one. I live very close to a Best Buy and bringing it into the store is super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad protection is literally one of the best things in purchasing any electronics. any issues and im guaranteed to get it fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just keeping extra insurance is case of an accident. Knowing that the Geek Squad is there if needed is reassuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You have to get the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to get the Geek Squad with these type of electronics. It can go south at any time. Best protect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always fix my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my computer there and i loved it, the people that work there are awesome They are helpful and always fix my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get provided great service when I visit my Coral Springs best Buy for any service need it. I love this store and the wmployees too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gives me peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind knowing if something happens, professionals will be available to help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service posn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this plan. Quick response and knowledgeable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix all my devices quickly and get it back to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always purchased protection with best buy and I highly recommend this service. They fix everything without hassle!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t need to have Geek Squad for anything, but glad I took the service none the less.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gadget guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you buy anything over $1000 dollars and you are likely to carry it around with increased exposure to accidents and heavy shaking that is likely to jog something loose, onsider protection plan. It just saves a lot of aggravation given the high probability of an issue developing with 18 months. I historically did not buy protection plans but I have changed my mind when its a electronic that will be carried around. I still do not buy protection p lans for fridge and washers which are not moved as often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a 1 year peace of mind. When a kid at home, accidents happen at the table with spilled milk, juice and water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to be protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically get the Geek Squad protection on certain items. It’s better to have it and not need it, than need it and not have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smartest easiest purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is priceless. Only a fool would not purchase this " f it" insurance. Don't be a fool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't had a need yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a laptop for my son and purchased the 1-Year protection plan as my son has a history of accidently damaging his technology. I haven't hade a need to use this yet but I'm glad the option is available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only buy it if you can remember to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d only buy this if you can keep track and make sure to use it before it expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone needs one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my alexa in my car!! Really convenient. .

    I would recommend this to a friend