Customer Ratings & Reviews

So far so good. Luckily I haven’t had to use this yet, but seems like good coverage based on description

I think the best thing Best Buy offers, is Warranty Plan Prices!!!

I think the best thing Best Buy offers, is Warranty Plan Prices!!!

We always get geek squad protection on all our items we buy bc of the great service and coverage

Very good protection for any eletronic for bout everthing

Agent was able to clean up my laptop and tablet for school and added the program I needed, agent was knowledgeable, courteous, and professional.

They have helped a lot not bad somewhat ok!!!!!!!!

I love how best buy has geek squad not just apple care and it has it for an amazing price

Just as important to have as the item itself! Geek Squad makes it easy to get serviced properly

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

I haven't had to use this service but I do rest assured knowing that I have the protection

I have not had to use the GEEK SQUAD recently but I'm in the past they have been more than helpful.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Overall a very great warranty really secures your product for one year.

we ran over this with my truck and they said yup we can repair it

It allowed me to get a replacement laptop when mine was damaged.

Always get the GS protection on electronics you don't want to pay to replace.

glad this came with the computer. I am not easy on computers with all the travel. this was an important add that came with the purchase

The agents were friendly and set up my new Lenovo laptop. It's a little pricey but will use the service again.