Customer Ratings & Reviews

I get the protection plan on everything I bought at this store. It is too bad most of services are not available with the price being paid, extra. Very helpful service to those that need it.

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.

Easy to install any one can do. So far so good no viruses... Knock on wood

It's got my back if stuff goes wrong, so I guess that's good. Heard plenty of things about geek squad, but they're pretty reliable.

great service to have with no hassle. geek squad .

What can I say, it's good to have if you ever need it.

I haven’t had any problems with this computer yet but good insurance Incase

My previous experience with Best Buy warranties is long wait lines--too long!

You Have to purchase protection. Better To Be Safe Than sorry. Do The Math

Good service, but very slow. Usually under staffed.

I'm glad to know they're there for me if i need them. Good group of people.

Haven't had to use this yet and I hope I never have to. #securityblanket

Like the saying goes! Better safe than sorry!! It’s better to be prepared!

took a little while to get a status on the item, but worked out in the end.

Never used this. If you end up needing it on a product within the first year, you should have picked a different product.

haven't used this policy yet, but will review after

Always buy the warranty. You never know what's going to happen!!!

Helped me a lot with fixing the laptop and replacing it with one that works.

protection is always a good way to have peace of mind

It's good if you drop it, battery or cord stops wkg or just need pc help.