Customer Ratings & Reviews

Great service to have. Hoping that I do not need to use it but 4 years is a long time in an active household.

I like to have the security of knowing that if something happens to my device when it is still fairly new that it will be repaired or replaced without charge to me. If I do not use it, then it was good insurance. I have had a few devices over the years that have failed and were refunded the entire purchased price plus any unused warranty to spend on a new item.

I have language problems, there are good customer service employees in Spanish and that helps me a lot. And the technicians from other countries, some are patient when using Google translator, there are others who are not, these are the technicians who are in their country.

Great investment. If I had not purchased it I would have regretted it. I ended up having to bring it in and have it replaced. Geek squad did everything they could for me in a timely manner. Watch out for those gaming laptops they will sucks out your battery life very quickly. Thanks.

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

After we bought a new HP laptop we had to get two others and my PC tower all changed over to Windows 10 before Microsoft quit doing any updates on our Windows 7. Naturally we bought the Geek Squad protection in the event that we had any problems. We had to take all of them back in because things just weren't running right with each of the older systems The Geek Squad always came through and fixed the problems and we had our computers back in no time.

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

I have reassurance in case something happens to my laptop, and Geek Squad has provided great support for my previous tech, making it a reliable resource.

They fixed the issue with the port from my laptop.

I owned many Surface products before landing onto Surface Book2. I have taken 14 days time to decide upon Geek Squad support as I have researched on Microsoft Complete and Geek Squad, while Microsoft gives you 45 days of time to decide upon over Best Buy's 14 days policy, I found the support adds one more year at Best Buy for the same price as Microsoft gives only 2 years, while Best Buy extends one more year of coverage. Also, you could take back if there is any accidental damage. This is great.

So I bought a laptop for the first time in a long long time. I bought this to just be on the safe side. But I was recommended to buy because it does come in handy when a repair is needed. Geek squad it self has great employees who try to help out as much as possible.

It is always worth getting protection on your electronics. I always try to get the max protection that geek squad offers because when they say that it covers everything they do. In the past they have repaired crack screens, spilled liquid damage, the blue screen of death and other things as well. Trust me this more than pays for itself, especially if there are children in the home who aren't as careful as you would wish them to be.

The Geeks are the best! They take care of every issue I come across. All I have to do is call them and they take over. With the remote access they are able to access my machine and find and correct the problem every time. A lot of times they are able to just tell me what to do without taking over my machine. I live 50 miles from the nearest Best Buy/Geek Squad store and am far more confident with their expertise than what I can find locally.

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

Haven’t had to use it yet. But I’m sure it’ll be a good experience.

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

Any purchase through Geek Squad is a smart one. This is a consumer-oriented company that values and respects its customers by offering quality products and merchandise at a fair price. The costs for this 3 -year Accidental Geek Squad Protection plan is nothing compared to the value I will be getting. Technology is pricey and a warranty ends after 12 months. This plan protects my pocketbook for the next 3 years.