Customer Ratings & Reviews

It is a must have, it covers a lot of issues and you don't have to ship it to them.

Glad i got it but i have not had to use it yet hope i want need to

Fast and very effective service. The tech was very informative and made sure to explain details

Excellent service, quick turn around time, will certainly get it again on my next product.

I needed to use my Geek Squad plan for the first time and I am so appreciative for the service. My laptop won't turn on. Initially, I was told they'd have to send it off for 2 weeks but rep took to back to see if she could fix problem and she was able to. Thanks so much. Can't afford to be without laptop for 1 day. *-*

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

Have not used service yet, the person at the store said just bring it in if I have any problems.

Got this protection plan for my laptop but did not end up needinf it but better safe than sorry.

With having kids around, this is cheap insurance and peace of mind.

Very functional and very good quality, I highly recommend it.

Absolutely love Geek Squad. Completely worth every penny. These guys know there stuff. Every electronici buy has Geek Squad protection.

Well worth the cost for the protection that you get from it.

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

Great purchase will search for similar in the future

My laptop had a graphics issue after 3 months and I took it to geek squad to get it fixed. The one at both Riverside tried charging me around 300 when I had the year protection to cover any damages. I was upset because they wanted to charge me an extra 90 as well to ship it to get it fixed. Tried speaking to manager and he wasn’t help. Left that Best Buy and went to another one. The one in hip mall told me they shouldn’t have quoted me anything when I had the protection which serves the purpose of getting it fixed. Like finally someone with common sense. Try not to get scammed but they were able to ship it to get my laptop fixed :p

Called a few times and received easy to understand the instructions that I received

Versatile between laptop and tablet. Awesome touch screen.

Just Right i needed a new laptop lightweight thin and easy to carry around

Good peace of mind knowing your taken care of nice people

Good service when it comes to electronics love the helpfulness