Customer Ratings & Reviews

Great service would recommend this to all Best Buy customers

Definitely buy this cause it's great to have. Excellent tesm

Good back up warranty never know when things might happened

It seems pricey, but if your kids use a tablet or laptop, it is very worth it. Complete replacement for 3 years if it breaks.

Great buy very satisfied with product no complaints

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

guess the sales person lied ( big shock). bought the 4 year and brought in laptop because the speakers stopped working they need to ship it out it will take three weeks. will not ship back to my kid at school after repairs asked to just refund me for the protection plan and ill keep the laptop

It was good but it expired and that's when I needed it.

My daughter broke her laptop and they fixed it no problem with great service!

They did an amazing job! Super fast. Thank you guys so much

They helped me and gave me no Problem at all very helpful

Love that I will always have theee support no matter what

this computer my 11 year old loves...very easy to set up

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

Definitely needed this protection for my office staff.

They are very helpful in making sure you are satisfied

We always get good help when we call with a computer issue.