Customer Ratings & Reviews

This is peace of mind when purchasing electronica or anything else for children, teens and young adults who are not fully present of mind when using these items. My daughter has this coverage (she’s needed their service) on her laptop and has nothing but highly rated comments for the geek squad so I would be foolish not to add this protection to anything I purchase.

This is great services they are knowlegable and can isntall apps.

I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

The Geek Squad set up the tv quickly and efficiently. They adequately answered my questions. I have not needed to use this accident coverage so far, but I am glad to know I have it in case I would need it.

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

Who doesn’t like warranties in case of mishaps or theft in some cases

Geek squad has always been helpful and near by when need assistance with computer issues. This is opposed to the manufacturing process and have to send to an outside location.

Two year protection is worth buying. If you travel with your laptop you never know when it is going to cause problems. A small biz person has to rely on their laptop. This is the third Surface I have owned.

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

They are always available, and have helped me solve any questions or concerns I may have about my laptop. If I'm not helped online, I have the opportunity to speak to a specialist in-store.

Got my computer back up and running no problem get the protection plan you WILL need it.

Like having my computer protected for decent price.

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Awesome protection product Best Buy is offering must have

The team was very nice and informative with helping me pick a good laptop for school

Bought this to cover the wife's computer. Just to protect her online shopping.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Dropped the laptop. Took it in and they told me itll be no problem. Good service