Customer Ratings & Reviews

Protecting an expensive investment is always key. Geek squad is pretty good at fixing issues though they take a long time and tend to send your item out than fix it in house. If they send it out your best bet is to buy a loaner pc and return it after lol cause man does it take awhile.

Because of this insurance is the reason why I get most of my stuff from Best Buy this insurance is very excellent and no hassles with filing a claim because you take it straight into Best Buy any local Best Buy or any Best Buy you want to go to and they will take care of you

Bought geek squaud protection for refurbished laptop.

I havent had to use it on this laptop yet. But, i have used the warrant for a cracked screen on another laptop i purshased in September. It had a cracked screen i was very satisfied with the results.

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

Very good service! Had to have my screen replaced twice and got it back in less than a week both times. Very friendly and understanding!

It’s good to have , I always purchase insurance anytime I buy electronics from any place. But Best Buy geek squad is good until it’s not, meaning when you run into a issue that’s not covered

This agreement was purchased at the same time has the Surface Laptop since it is reliable. To date, it has not been used. However, the confidence and reliability in this agreement created less stress at the time of this investment.

This plan is so affordable. I have not had to use it , so that’s a plus.

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

I bought this plan for my HP laptop. Just 3 months later my touch screen was damaged beyond repair. The Geek Squad protection plan provided me a gift card in the amount of the purchase price to buy a replacement laptop! Yes, I bought another Protection Plan for my new laptop.

When I first bought my computer I was told about this service and I agreed. I thought I was covered under this plan until I discovered I was set up with The Geek squad total tech support plan that did not have accidental coverage. Not until I took my computer in for repair and was told I was not covered for repair. I had to pay a nonrefundable $85 to be shipped, and told I needed a new mother board for the cost of $600.00. Some of the associates that work in the store do not know their own policies and services well and should be coached on products and what they cover. Its too late to cancel the total Geek squad protection plan because it auto renews annually. I now have the accidental coverage plan after the total loss of my first computer and misrepresentation of the product that was sold to me.

Great plan to have for your laptop. Didnt have to use it

I had to bring my computer in to get fixed and everyone was very nice and accommodating. There were some communication issues about my computer getting to the service center and it took than I was told. But everyone was super nice at the store. And I was able to get a new computer with no issues.

Insurance can be costly especially in these trying times. My computer is working great, I like all of what geek squad offers. I just hope that it pays off in the future. Thank God I haven’t had to utilize this insurance so far.

Used geeksquad when my chromebook died. Great customer service and the in-app updates are very helpful. Was able to exchange my chromebook when my previous one was junked out.

It’s an awesome laptop for general use, the less apps you download the better off you will be.

So glad the associate talked me into buying this. My daughter step on my laptop by mistake and it was fixed completed with no problems and no extra cost. Truly a life save

As always I bought geek squad and I always will! Everytime I have an issue it's taken care of and ot's perfect as amom of 3 who has accidental damage sometimes.

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.