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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11939 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 11,939 reviews
  • Rated 5 out of 5 stars

    Glad I have the coverage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a benefit to have. I recently had to utilize this warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got our laptop running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I chose geek squad protection. It really came in handy after about 9 months. Laptop was having issues and geek squad is so easy to deal with. They handled all my issues quickly and got our computer working again quickly. I would recommend it for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I HIGHLY recommend Geek Squad protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to make sure I get protection on my expensive investments. The Geek Squad protection plans are BY FAR the best "extended warranty" service I have ever seen till this day. I've never had any issues with bringing something in that broke and them it covering what they promise. Can't say the same for other places....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Returns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that this protection covers damages and such, knowing that my laptop came new in box with a faulty keyboard and they instantly replaced it that day was very nice. Definitely worth the money for the service

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm glad everything went smoothly in getting this keyboard replaced right away! Please let us know if you need anything else.

  • Rated 5 out of 5 stars

    Protection Plan Means Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan. We suggest purchasing coverage for your electronics, so you have peace of mind if anything happens to your item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like to get these you never know what's going to happen with these products and it is better to be prepared especially when you have children. Over the years it has been beneficial to have this especially when something stops working or needed to be repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like to get these you never know what's going to happen with these products and it is better to be prepared especially when you have children. Over the years it has been beneficial to have this especially when something stops working or needed to be repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like to get these you never know what's going to happen with these products and it is better to be prepared especially when you have children. Over the years it has been beneficial to have this especially when something stops working or needed to be repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All worries were erased when I took my computer in. All of my questions were answered And i felt more confident with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having this protection is bar none we would not buy any product from Best buy without buying any protections I love it my wife loves it my teenager loves it we love protection so I'm so grateful Best buy offers it thanks Best buy

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jay. Thanks for your positive feedback! We really appreciate it. I'm the same way and love buying protection for all my products. Hopefully we don't have to use it but the peace of mind is great. If you have any questions, please feel free to reach out by all means!

  • Rated 5 out of 5 stars

    Computer rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer, works great after 4 months still feels brand new! I mostly use it to play video games but it’s also great to stream and watch videos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and get set up on my device along with being able to use it in the future. Thanks BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get an insurance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If and when you have purchased an electronic more than $200.00 worth, it would be wise to buy an insurance along with it for at least the 1st year or so. Especially when you're clumsy. Trust Best Buy when they ask you. They have ESP they can sense youre clumsy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so helpful when i made a mistake loading something in my phone instead of computer. They took the time to explain what i did and made me feel that it was ok everyone makes mistakes. These guys really know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeck squad is a must have when you have such expensive products that you never know when somthing might spill orthey might fall off the couch. Trust me i know. LoL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service if you are clumsy or have kids. nb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used every single Geek Squad protection plans for slow speed, or accidental damage. I am so thankful for this service, because my kids are tiny destruction machines. :) Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for work reasons so I stopped to Best Buy and bought this great laptop on sale great price and great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me with great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my laptop. Color and weight is awesome. I have had this laptop before and ky new onejis much better and up to date. HP is great and pirce was affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use this service yet but I feel comfortable knowing that I have this resource. I am in a Paramedic program online and my computer has to work or I can’t do schoolwork and if I get behind, I get dropped from program, so this is a nice insurance for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure never had a chance to even download it.

    I would recommend this to a friend