Customer Ratings & Reviews

The agent i dont remember his name he was the GM of the Logan, UT store though. he was so professional, knowledgable, patient, and made the process so smooth and easy.

I am so happy to have the geek squad protection. I cant even tell you how many times I have used this. It is beyond worth it to have this you never know what tech issues you may run into that you will be assistance with.

Not need it yet.not use it yet.they should cover it.

I got the 2 year protection plan on my new laptop seeing that my old one broke. I have already had to use the plan and the process was very smooth.

I purchased this geek squad on my sons previous laptop, it was by far the smartest purchase i have ever made. Geek squad was great to work with!

Have had too many mishaps with laptops and hope this one isn't as use service as most. Geek squad has always been a good source for my husbands iphone.

Having the kind of protection this plan offers is great insurance following the purchase of a high priced delicate piece of technology such as a computer or laptop or tablet. We have not yet had to use the plan, but when we do it is a good feeling to know we are covered.

I have used Best Buy Geek service for many years. Every time I have been treated with professional levels of service and my computer problems have been resolved. If you are buying a new computer, I highly recommend that you purchase service from the Geek Squad.

Agents mounted tv and all devices, fixed computer, hooked up roku, troubleshooted connectivity problems over several trips. Will never be without

I can call or text the agent for assistance. They are very knowledgeable & provide great customer service.

I don’t know how I got along before purchasing the Total Tech Plan. There is no problem too big or too small for them. They have fixed a faulty computer, initiated a new computer, fuxed our at-home appliances, and given us great advice every time.

That plan is awesome Accidents happen And they'll replace her fix it that's great news

Worth it for your tech purchases! I always get the protection, as it covers whatever you need. whenever you need within the dates!

Couldn't get my software up and running without the Geek Squad. Peace of mind is priceless, and in this busy season stuff happens.

I have not been required to use the protection plan but enjoy the piece of mind that if my laptop begins having issues Best Buy will repair or replace it in a timely manner.

I was leary to spend the extra money but it was so worth it!! Within 2 months of having my computer I accidentally dropped it and cracked the screen. My warranty allowed me to have my old computer replaced with a brand new computer with no additional charge!!

I would recommend purchasing a protection plan when offered. You never know when issues will arise and it does save you money. I purchased the plan for my laptop and it saved me from having to buy another power cord.

I love the respect the attention and the patients that they have on Roseville road. Chicago Best Buy one of the best places most calm place. You can shop love the people there.

So far they have answered all my questions and has helped get this laptop setup for frequent use. I have the 3 year accidental warranty because my daughter is 9 and I know accidents can happen,

The cracked screen was promptly and complimentary repaired, which exceeded my expectations.