Customer Ratings & Reviews

They’re really nice and do a good job, they fixed what was wrong with my laptop

The Geek Squad installed items very fast and explained all very thoroughly.

Well, I never thought I would use my warranty so soon. My laptop was a little over a year old and it wouldn't hold a charge. It had to be plugged in for me to use it. I took it in and was sent out for repair. It turns out that it needed a new battery. It took a bit longer because of the holidays, but I am a satisfied customer. I recommend everyone get the extended protection on their electronic equipment.

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Excellent for my online lessons! Easy to start and use.

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Okay, let's face it, some protection plans are better than others .... Best Buy's 3-Year Accidental Geek Squad Protection Plan is the best. How do I know? With nine children and fifteen grandchildren, electronics get dropped, cracked, wet, and taken by small children and momentarily used as toys. The "no hassle, no haggle" service has been my experience ... no matter what Best Buy Store I go to! If repair versus replacement can be done, the turnaround time has been faster than expected and the work has been thorough ... my items are returned is like new condition.

Great service all the time,I used the service before and it is good

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Great price on the 2 year warranty i could not pass it up. Now i have piece of mind on the computer.