Customer Ratings & Reviews

Good for those just in case situations. Easy process for replacement or repair

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

Bought this for my wife. Haven’t used it yet. Thank god!

Always I have to buy this is Falo perfect!!! And a must!

Always I have to buy this is Falo perfect!!! And a must!

Always I have to buy this is Falo perfect!!! And a must!

I got the 2 yr plan as it can be renewed. Covers alot.

Fast fixes if something gets broken and amazing customer service

I like it alright, keeps my stuff safe............

Amazing service everything that you need always is faster

Peace of mind but never have had to use it - hope I never have to

Geek squad warranty is the best I purchase on everyone.

Great for my kids since you never know what will happen

Love your maintenance agreements, expertise, and service.

Free battery replacement always comes in handy. Piece of mind worth it from experience.

It’s worth it especially if you have an experience device.

Very good idea to get this plan! I feel like it's a must.

Great service very helpful with whatever is wrong nice people

A must have when purchase any computer and computer products

This protection plan gives me peace of mind for a computer for my 13 year pls son.