Customer Ratings & Reviews

Do the maths and its good to have the Geek Squad just in case

I had to make an appointment in a store to have them send out my laptop for repairs. This was on 10/10 received back 11/12 and still not repaired. This is my employment so this isn't working for me. The service is very poor, to blame COVID is crazy in this time because everyone was up and running. We paid an additional $189.99 plus sales tax for extra insurance if something were to happen I would be covered. So frustrated right now you can't imagine. Now I am told I will have to return my computer to the store again for them to return for service. I don't not live in a town that has a best buy. Why am I being inconvenienced for your mistake? Currently with the phone lines are being handled I am not able to talk directly to anyone that can handle any thing other than standard procedures. The phone staff was unable to help me because hands are tied Totally unprofessional that I have to go back to the store when it is your error!

Geek squad is great to work with. They're currently fixing my laptop

They provide a great service your all of your electronic needs.

Helps have a pieace of mind not worry about laptop getting broken

Best Buy always provides easy breezy customer service and satisfaction.

Nice to get free subscription with purchase and loved that the most.

Good to know my prodcuts are covered for an additional 2 years

The geek squad here in Logan has always been so awesome to work with!

The geek squad saved me!!! Thank you so very much!!

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

Essential Protection for your investment! Better to be covered!

I always purchase these they've saved me many times in the past.

The tech walked me through an issue I had no idea how to complete

Hoping I dont need to use this but it does belong to a 14 yr old.

Love having the geek squad do your protection plan

Superior investment for any product. Great value.

I love everything about this laptop for business and personal use, especially speed, storage and lighted keyboard!

I have not used the Geek Squad yet. Not yet. I am sure it will be fine when I do.

Haven’t had to use but seems like good value for the price