Customer Ratings & Reviews

Hello, I have been using this laptop for 3 years now and I am very glad that my choice fell on Asuss. The laptop is suitable for both gaming and work, I recommend everyone to choose the Asuss company, they know what is needed for laptop lovers

Helped me with my laptop. Great services and done proper

To start off I bought an ASUS ROG gaming laptop about 10 years ago. I thought the Geek Squad service plan was a good idea just in case. I have dogs and kids and stuff happens...right? So I bought the 3 year total protection plan. Years go by and my laptop started getting an odd glitch in the keyboard. Letters would choose not to work or the cursor would skip back along a line of text and randomly delete work. So I brought it in to have it looked at. They had to send it out to be repaired because the instore Geek Squad was having their authority to make in house repairs taken away. A crime because the Geek Squad in my Best Buy store was made up of techs that knew their stuff and they saved customers a lot of time. Anyway after sending it out to ASUS for repairs 3 separate times after awhile it would start doing the same thing. I received an email from the stores manager asking me to come in and talk about my laptop. I expected to be told that there was nothing that could be done especially because I was past my service contract. When I got into the store the manager handed me a brand new ASUS ROG gaming laptop and an apology for not being able to repair my laptop. He further explained that although I was past the end of my service contract I brought my laptop in initially while I was still under a service contract. It was only because Best Buy and ASUS never fully repaired my laptop the first time that Best Buy was willing to replace my laptop. I know that this review is very long but the story is true and the Geek Squad service contract is VERY MUCH worth it. Thanks again Best Buy!

Highly recommend geek squad as they are able to walk you through each item purchased

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

Was only able to use it once..but was fast and was able to get laptop fixed..

A little pricey for something you hope you never use. We’ll see how it works out in the future fingers crossed.

I think overall, for the price of protection, considering what people pay for electronics nowadays, it's a good insurance to have.

The service was great. The installers did a great job getting our tv on the walland everything set . They were professional and friendly.

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

This warranty is excellent!!! I would absolutely recommend this extra protection!!!

I am happy with my purchase. Thank you for helping me find my perfect laptop.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

The geek squad service was really helpful with my broken computer and they got rid of the issue

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

The rep was attentive and helped me install certain controls for my kid to be safe online

The 3-Year Accidental Geek Squad Protection plan is a lifesaver, offering an invaluable safety net for your tech investments. With this extended coverage, you can rest assured that your devices are shielded against accidental damage, spills, drops, and more. The Geek Squad team's expertise and prompt service ensure hassle-free repairs or replacements, giving you peace of mind and saving you from unexpected repair costs. The extended duration of protection provides long-term security for your valuable electronics, making it a smart investment for anyone looking to safeguard their devices and ensure their longevity. With Geek Squad Protection, you not only protect your gadgets but also gain a trusted partner in ensuring their continued performance.

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.