Customer Ratings & Reviews

These guys are amazing and helped me to transfer from my old computer to my new computer no problem!

Squad always does a good job always get the warranty

Answered any & all questions i had. Made sure i felt confident in my purchase.

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.

Amazing Service Very nice Staff Was helped immedently

Very helpful as tried use new lenova, never had before. No c drive Ques, back up drive type need, etc. Very patient, answered all my questions, concerns and assisted through this process. Thank you.

The service was great. The installers did a great job getting our tv on the walland everything set . They were professional and friendly.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

I think overall, for the price of protection, considering what people pay for electronics nowadays, it's a good insurance to have.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

Love Geek squad...so helpful! Had computer problems, went in and got it fixed. no problems.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.

A little pricey for something you hope you never use. We’ll see how it works out in the future fingers crossed.

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

Sure, Geek Squad is known for its tech support prowess. They offer a wide range of services, from troubleshooting computer issues to setting up smart home devices. One of their standout features is the 24/7 support, which can be a lifesaver when you're dealing with tech problems at odd hours. Their team is knowledgeable and patient, explaining things in a way that's easy to understand. However, their services can be a bit pricey, especially for one-time fixes. It's best to consider their total tech support membership if you frequently need tech help.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.