Customer Ratings & Reviews

I like geek squad protection. electronics are expensive and this is peace of mind. Plus I think all the techs I have encountered are very knowledgable. I like I can ask questions and they treat me with respect. I have asked for advice on my purchases and they have helped me. They came to y home at no charge and fixed my smart TV. The cost of the extended warranty threw geek squad is well worth the money.

good protection program. no issues so far on the technology devices.

Helped me with my laptop. Great services and done proper

Been using geek squad for 20 years, always worth it

Good accidental damage protection for an expensive new laptop. Surely hope that I never need this, but it is comforting to have the coverage there if I need it.

I have used geeksquads insurance on a few of my gaming laptops and more expensive purchases over the years. Some of those had defects or were damaged due to mistakes. Best Buy has ALWAYS either fixed the issue to my satisfaction or replaced the item with a new item. In the few rare cases when the item couldn't be replaced they gave me a gift card worth the original purchase price of my product so that I could buy a replacement of similar quality. All in all I have been very happy with their insurance.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

Always good to purchase Geek Squad protection, I’ve had it for 11 years and a satisfied customer, wouldn’t buy a laptop without it! Geek Squad employees are excellent!

Was asvised on the protection plan and was well informed of the service. My spouse will be using it for college and woth the kids running around never know what could happen. So appreciate the sales rep knowledge they shared with us when making the purchase.

They have always been helpful when we call. If repairs are needed they are done in a timely fashion.

I recently dropped my computer and having this was a saving grace! It covered all of the damage.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

Geeks squad was kind and patient. I went in to get my lap top fixed. They gave me a gift card instead because it couldn’t be fixed.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

They saved me money with all my electronics and computers. I have sent most of them to get checked or fixed.

the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

I decided to spend a little more this time and I am glad I did! You can tell this laptop is just made better, my last few were more flimsey and just more creekey with noises when opening and closing the lid, etc. This one is solid and feels well made. I also love the specs! I can play any of my games at best settings and it handles with ease!

easy to get in contact and get devices repaired. I have had zero issues