Customer Ratings & Reviews

Thankfully have not had to use this, and hope never to. 4 stars because I can't honestly say what the customer service is like.

It’s always nice to have that security of having the geek squad help you with any issues you should have with the computer processor, etc.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

Geek squad is always a great service for anything you buy with Best Buy. If you get it on a device for $200 or less you basically can just exchange the faulty/damaged item and get a new one or credit. A little too high of a price in my opinion though for computers or other higher priced devices. $260 for 3 years is a little steep.

Well, I never thought I would use my warranty so soon. My laptop was a little over a year old and it wouldn't hold a charge. It had to be plugged in for me to use it. I took it in and was sent out for repair. It turns out that it needed a new battery. It took a bit longer because of the holidays, but I am a satisfied customer. I recommend everyone get the extended protection on their electronic equipment.

Best buy is the only store that i know that they wont fail with their protection plan

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

I took my computer for review because it had a problem and they treated me super friendly and they took care of checking every detail to send it to the technical service thanks to the geek squad protection I didn't have and won't have to pay anything out of my pocket the computer had problems after less than 1 year it was worth every penny that cost the extra warranty

I normally don’t purchase support contracts for electronic equipment but there are a few exceptions. I bought this support contract for a laptop that my son uses which covers normal wear and tear and accidental damage. This one of my few exceptions because laptops get moved and bumped often so I think the cost is justified for a piece of mind.

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

I use geek squad on my devices. It always comes in handy

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

Haven’t had to use it yet. But I’m sure it’ll be a good experience.

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Simple and easy very cheap very Worthy guaranteed satisfaction in my opinion

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.