Customer Ratings & Reviews

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

Always there to help. Good prices for great products.

Affordable for the protection. Covers most issues that could arise.

I got a laptop. The people there were wonderful and so helpful!

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

That’s a good price for protection and a great laptop!

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

My daughter bought a new laptop for college. She debated about paying extra for the Geek Squad policy, and in the end she decided the extra cost was worth it. Her new laptop is a 2-in-1 that converts from a laptop to a tablet. She was playing with this flip feature after taking it out of the box and dropped the device on the ground, screen first. Within 30 minutes of bringing it home, she shattered the screen. She took it back to Best Buy and they sent it in for service. The screen was repaired and she has her laptop back. There are times when the Accidental insurance policy doesn't seem worth the expense, but my daughter is hoping to keep this laptop for her entire college career. In the end, this policy has paid for itself.

The. Protection. Plan. Is. A. Great. Option………………..

Well needed and incase of anything it's covered for 2 years great buy.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Yes, they come through and are helpful when you need it

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Every time we use the geek squad they are very professional.