Customer Ratings & Reviews

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

it was worth it for sure, I would probably keep the protection on it

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

They are always there to help answer any questions or See how to fix your device

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Love geek squad. Something wrong? I don’t have the energy for problem solving

GeekSquad gives peace of mind. It’s been worth it so far.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

Worth the money, they are always helpful when I have questions. Also, the accident forgiveness and all possible solutions they offer is worth the money. It is 100% a good idea to get protection on items because you never know when something is going to break or crap out. I just bought a laptop and had the protection added, will never go without again.

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

Best plans ever. I love the Geek.... they are always helpful

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

Happy to know extra protection if needed is so close. Added Price was good

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!