Customer Ratings & Reviews

You can always use more protection dependable and a smart purchase.

I purchased this for my daughters dell laptop. I feel it's crucial to have this on not only this new laptop but on all purchased electronics, furniture, vehicles, tools, etc. I couldn't let my daughters laptop fall victim to a virus or an accident or something and her loose everything for school!!!

We buy all of our computers and electronics at Best Buy just for the Geek Squad protection. I highly recommend it. I work from home & primarily use a laptop. I can't count the number of times over the years that this warranty has saved me. + I have never had any kind of problem w/ having my damaged computer replaced or fixed with this warranty.

They are wonderful. Helped with my computer when had a virus

my hard drive crashed on my laptop that I purchased from a different retailer. They were very helpful on getting me the information and helped pull all of my files and pictures off of it. So I was grateful that they were able to do that. It was more than I expected over $100, but over all worth it. Lesson learned- make sure you back up with external hard drive.

I haven't had to use this service for this device. I have however had to use them in the past & they are excellent. They are more than helpful, very polite, professional and get the job done. They have helped me several times with very different problems & are the best.

I’m two years into the three year protection plan. The cord that came although my laptop continues to be extra sensitive and is being replaced a third time. It’s been worth the purchase.

I have always found Geek Squad to be very responsive and the work they do is top notch

This helped when the tv was broken and I had to ship it back

The geek squad always has done a great job for me. Hopefully they are well compensated for their exceptional service.

Costumer service was great and easy at checkout. No hiccups.

Quick and efficient got my computer statistics fast, always keep me posted on it where abouts

Absolutely great. I have never had to fear losing my devices to damage thanks to this service!

Quality agents, who know their customers and products outstandingly well. But do wish they would install radios that weren’t specifically designed for the vehicle with some fabrication

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.

The best coverage you can buy! Using the coverage is so easy, they make the process stress free.

I went in to just get a laptop. They mentioned this service and I have used it many times already. Under this service, they also setup in your house. The gentlemen that came were friendly and informative.

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

This is a wonderful gift for grandkids. For their toys and Laptops. Luckly not needed. But last time they spilled on laptop this will over accidents great piece of mind of large dollar amount purchases!

Greek squad is awesome. Definitely would recommend if you have electronic purchases