Customer Ratings & Reviews

Bought this to complement a open-box Surface Laptop. Have not had to use this yet, but in the past Best Buy support has swapped out prior laptops after multiple attempts to repair at their original value. So I expect the service to match my prior experience.

Just had my first issue with my HP Pavilion. The G button was sticking. Scheduled an appointment for today, went in, employee was prompt, took laptop in back, came back and said he cleaned underneath, there was actually a nail under the button.

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

So far I haven't needed to utilize the service but I'll go on previous experience in rating them

This absolutely saved me on my last computer. Almost two years later I dropped a dishwasher on my laptop (Don't ask). It was out of stock and so I got a gift card for the value to replace it and upgraded to the newer version of the laptop. I will always get this.

Have protection for years here and had no issues at best buy

I protect all my purchases with Best Buy no matter what

I love love the laptop I ordered from Best Buy. It's simply the "best"!!!

My service was great I dealt with a young lady I cannot remember her name I wish I could and her supervisor geek squad manager they did a great job they help me when I was very upset and was able to D escalate the situation I am thankful for them

It's a convenient buy with the laptop I love that it was included.

I will always get this protection service on electronics I buy at Best Buy. After my new t.v. developed a line in the screen after only 6 months, the model I had was no longer made or available. Best Buy was great about helping me and making sure I got a comparable replacement.

Glad to have it just in case you never know when something can get damaged. If it does or doesn’t better to be prepared than to not get it something happens and your stuck with it. Have an blessed rest of the day in the Lord Jesus Christ name.

Glad to have it just in case you never know when something can get damaged. If it does or doesn’t better to be prepared than to not get it something happens and your stuck with it. Have an blessed rest of the day in the Lord Jesus Christ name.

Glad to have it just in case you never know when something can get damaged. If it does or doesn’t better to be prepared than to not get it something happens and your stuck with it. Have an blessed rest of the day in the Lord Jesus Christ name.

Have not had to use on this product, but the process is always efficient and easy.

Would recommend... everything is expensive to fix. And yes things always go wrong. Used on my past laptop and if need be will use on this one

I have had every question I have asked answered promptly and professionally. When my new dog chewed a part of my cord that I wasn't able to get in your store the agent I spoke to told me exactly where to get it and what to ask for. Well worth the money in my opinion!

They help me with my computer and showed me what to do with it

Never had an issues to need to use the protection plan but glad I have it in case I need it.

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.