Customer Ratings & Reviews

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

This is a great protection plan to have just in case something goes wrong with the product.

Thankfull i haven't had to use this yet and hopefully never will but it's nice to know that I have that extra protection should anything happen

outstanding computer protection plan to take care of computers from accidental damage and hardware defects.

It was to give for my mom's business. And she loves that it's easy to handle.

I have purchased this with most of the products from Best Buy, and in one instance in particular it was very well worth it!!! I will always use it!

Geek squad service is great and affordable. They will quickly diagnose and have you up and running in no time!

I always buy protection plans for larger purposes as they frequently pay for themselves when the product breaks.

Great warranty. Always purchase when I buy products from Best Buy. They solve most of your problems fast.

Was excited to get the laptop I’ve wanted and having the protection to go with it makes it even better

I haven’t used it yet but I know when I do that, I won’t have any problems with getting anything fix.

I am happy that I did the 3 year warranty. If anything happens God forbid I know my computer is safe with them

Glad I had this , was never working right , finally brought it in and it had to be replaced!

This computer was needed for our son attending college. Very important to buy the accidental protection.

Who doesn't want to have peace of mind? It's a must-have service.

Best thing I ever bought. Great customer service too. Highly recommend to anyone buying a laptop or pc.

This was a must have for us. We have used the Geek Squad before and the peace of mind is well worth it.

I always purchase geek squad. It comes in handy if something happens. Great insurance policy

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Works well so far, although there has been instances that an app download on it would not work.