Customer Ratings & Reviews

Great machine. It completely broke the day I bought it. But I got it on an “open box special” for like $300 so I wasn’t mad. The warranty completely fixed the machine and it has worked great since. I got it for my parents. They love it. It is lightning fast. Although they only use it for light browsing and email and printing documents.

Best protection plan ever. I get it with every electric device I get on BestBuy - worth the money!

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

Protection plans for devices is a great way to protect your investment

Haven't had to use geek squad yet but great customer service

Compact and very fucntional. Easy to use. Overall, a great product!

So glad I purchased this protection. I take care of what I buy.

They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

I ordered an open Box EXCELLENT conditions option, however it came with multiple scratches, dent, and even the screen with a noticeable line across the screen. On top of delays receiving this laptop due to ups and poor customer service. I have previously purchased another excellent condition open box and it was like new / I’m pretty sure they grabbed a fair condition used laptop and sent this one. Best Buy is disappointing.

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

Geek squad is so awesome, I used them a few times when my computer crashed, worth every bit of money

Have always had a fantastic job with Geek squad, Super impressed with how knowledgeable they are on basic stuff. Actually pretty impressed on l i'm helpful they've been for more complicated stuff as well. Very impressed with the fact that when they don't know an answer they don't send you away they help you find a solution.

It was not expected that Best Buy would cheat the customer, I had bought an excellent open box laptop online from Best Buy, which was in a very bad condition. the paint was peeling from the corner of the laptop and the 14" laptop was kept in a 24" x 16" box without a spot, the charger cable also looked very old, I'm thinking of a case for Best Buy's fraud. do

Exellent service. Very helpful when needed. Thank you!

What’s not to love about the Geek Squad protection??? I get all of my electronics, TV’s, laptops, monitors, etc., all from Best Buy because of this. They really look out for their customers. And there is no receipt to hold on to and pray it does not fade out before the warranty is up. Add in the option of mounting TV’s, just another plus! Thank you Best Buy!

Great service! I had just bought a new device and within a bought a week of use it stopped working. apart from some confusion in communication at one point, the service was great. My computer was returned and was working again with no issues. All the personnel that I interacted with were friendly, knowledgable and helpful.

I have always loved geek squad services for several years. This is why I just keep purchasing it there quick in resolving issues. I don’t feel judged when I need something fixed or replaced or repaired. They always do it with helpful advice, and I’ve never had an issue. They haven’t been able to solve.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

This has saved me on other computers. Protect plans are good to have.