Customer Ratings & Reviews

It was not clear to me that this coverage was limited when it came to the MAC and that I really needed to by additional Apple coverage for the screen. I did luck out because Apple waived the fee and fixed my screen for free but I did have to purchase an extended warranty with them. I would recommend this coverage to a friend by do advise to get all of the coverage and useage details.

Everything that I’ve had a problem with on my devices geek squad has handled it properly

Everyone that buys a Laptop should definitely purchase the protection plan.

Prety good service, but just takes to long to repair

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

recommend 100 % , You have to get geek squad will all computer purchases

I've had the geek coverage fir a few years now. Wouldn't be without it.

Used GS for the first time ever. Knowledgeable and friendly.

The Geek Squad is wonderful, they will help you with anything you need!!!

staff often is helpful and usually resolves my issues in a understanding way

1-Year Accidental Geek Squad Protection for my pc and blu Ray player

always buy geek squad you will not be disappointed

Always get the plan. You'll be glad that you did!

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always be safe then sorry If something happened Greek squad can fix it

We love the speed and storage of this laptop, We use it for Homeschooling.

Haven't had to use this yet but just knowing its there helps ease the mind

Geek Squad protection is a must on all Best Buy products for us.

Always count on these guys to fix your problems. They are always available.

Haven’t had to use it, but never know when something will happen.