Customer Ratings & Reviews

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

As I said before best warranty and service program around. A must get.

I always have piece of mind when I purchase the Geek Squad plan.

Great value, great deal Great value, great deal Great value, great deal

Agents always helpful with any questions or concerns.

Great price for the service. Awesome customer service

You guys are amazingly great at what you do for us!!

Geek squad is a must have for big purchases like laptops and cameras.

Geek squad respond really well when i need to repair my computer.

Have not used as of yet hope it works when I really need it. Cross my fingers

If you need an extended warranty worry not. Geek squad gots you.

Love the help. Best buy geeks are the best. Really!

Haven’t had to use the service yet but glad that I purchased the extra warranty

The protection has always came in handy they always know how to fix the problem

Do the maths and its good to have the Geek Squad just in case

Know what they are doing and are accurate. Can handle any problem in

Haven’t had to use it. But worth the money to protect my merchandise

Geek squad was always amazing. Huge help with setting everything up.

Does the trick! Easy, doesn't slow down the computer ! The only one I trust!

So glad I bought the protection plan. I used it yesterday. No hassles.