Customer Ratings & Reviews

It's supposed to be as I understood, anything happens they replace it. But no, anything happens they give you your money back, then you can't find what you bought three months prior 'cause it is obsolete, which is a infuriating response to you wanting them to fix a 20 part on your $2500 laptop. Been thinking on buying somewhere else.

got battery replaced a recalibrated on old laptop.

The tech walked me through an issue I had no idea how to complete

Hoping I dont need to use this but it does belong to a 14 yr old.

Can't live without it, not only are kids clumsy but we adults are also.

I had to make an appointment in a store to have them send out my laptop for repairs. This was on 10/10 received back 11/12 and still not repaired. This is my employment so this isn't working for me. The service is very poor, to blame COVID is crazy in this time because everyone was up and running. We paid an additional $189.99 plus sales tax for extra insurance if something were to happen I would be covered. So frustrated right now you can't imagine. Now I am told I will have to return my computer to the store again for them to return for service. I don't not live in a town that has a best buy. Why am I being inconvenienced for your mistake? Currently with the phone lines are being handled I am not able to talk directly to anyone that can handle any thing other than standard procedures. The phone staff was unable to help me because hands are tied Totally unprofessional that I have to go back to the store when it is your error!

The protection offered by GEEK Squad is fantastic.

I paid 3 years Greek squad protection for accidental damage. I visited three geek squad for at least 3 times and they were unable to do anything for me. They made me purchase more items which never fixed my problem. Later they asked me to leave my laptop for 4 to six weeks so they can take it to a third party to fix. Then they told me they will be unable to transfer my data and I have to do it on my own. My question is, why do you sell protection and support of you are unable to do it.

Geek Squad was always very helpful! Costumer service was excellent!

Nice thing i recommend it defenitely to a Friend or someone!!

Good to have as it comes in handy when computer messes up after 1-2 years

I have used geek squad for numerous years. Always friendly and helpful

This protection is one of the best additions that I could've brought.

Fixed my laptop in a couple of days and installed security features.

Always good to have because you never know when you might need it.

The geek squad saved me!!! Thank you so very much!!

what more do you need then if you might hav etrouble with your computer buy this geek squad protection to help out

I have not used the Geek Squad yet. Not yet. I am sure it will be fine when I do.

They provide a great service your all of your electronic needs.

I love the Geek Squad. Quick and easy since I'm not computer literate. I