Customer Ratings & Reviews

My laptop charger stopped working and its supposed to be covered by this protection plan. When I called, I got transferred to a sales rep who apparently though I didn't know how to use an online shopping tool and that's why I called. After I reiterated that I had called to get my charger replaced, I was placed on another hold and then after another 15 minutes of waiting, the call was disconnected. This was also my second attempt to get through to an agent. I also tried using their call back tool, but only ever received an automated call that told me they hadn't been able to get to me when they said they would. Maybe this works when you can go into the stores, but I've received no actual help or coverage now that I can't get into a store due to covid. Don't bother buying protection from BestBuy, they're not going to cover you when you need it.

Thus protection is a must on electronics, cheap insurance.

The 3 yr protection plan ia a very good buy for the money.

I always purchase an extended warranty for a peace of mind.

Agents are knowledgeable, proficient and very helpful.

Still enforced but not needed. Good to know it’s here.

I always buy a warranty for a laptop. It only takes one drop or spill!

Nothing like feeling protected on your system. Thanks best buy

The extra cost is toally worth the ease of mind you get.

My kids are very happy with they new computer.....

Love having peace of mind when something goes wrong

Thank God I have not had to have to use this service at this time

This was the easy way to. Ur a laptop and warranty no hassle

I put Geek squad because sometime is problem with something

We purchased the warranty & hope we don’t have to use it.

This is something that is always needed because you never know

The Geek Squad peeps know their stuff and are helpful.

Dope service, lowkey doing this just for the 25 points

This insurance is a scam. They sell it by telling you that they can repair your computer in store if it gets broken and if not they will replace it. This is not what they do. My son is a college sophomore and recently cracked the screen on his computer making it inoperable. We made an appointment at a local Best Buy and he took it into the store, The staff was rude including the GM and my son was told that it was not bad enough to replace and that they couldn't fix it in the store. The solution they offered was to send it out to be fixed and he was told he could expect his computer to be gone 7 - 30 days!!! He asked if there was a way to borrow a computer while his device is being repaired and was told absolutely not. I purchased this insurance, against my better judgement, anticipating that something like this might happen and unfortunately my better judgement was correct. Calls to their offices were not productive as the robots that answer the phone there would only regurgitate corporate talking points to me.

I was happy that I could arrange an appointment easily. When they couldn't fix it, I got a new one