Customer Ratings & Reviews

Got it just in case. I hope I don’t need to use it.

Cannot write a review because this is part of a Christmas gift. It is valuable though. I have used geek squad in the past and service was excellent

I have the Geek Squad Plan on all of my electronics

I enjoy the peace of knowing that my laptop is protected

Good warranty coverage and worth the value paid. Recommend.

These guys are great, honest, knowledgeable and fast.

Excellent chromebook!!! Perfect for ehat i need!!!

This is a great service for items that fail often.

Awesome team at my local best buy they're great!!!

Fault or not...... It will be replaced w/no hassle

geek squad are professional professionals on your electronics

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

To have a Geek Squad protection is a pieces of mind

DO NOT get best buy protection! I would actually advise to NOT even make a purchase at best buy. I spent nearly $4000 for a tv, a laptop, and protection for both. There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

I’m having a terrible experience with this computer

This product is a great way to keep your device safe.

Enjoying the fact that I don't have to worry. Happy!!

Great service and support client question always nice job.

Happy to have protection on alk devices in the house

My laptops battery life was decreasing so the store I took it too replaced it with this plan