Customer Ratings & Reviews

Purchasing The Geek Squad protection is one of the best things that you can do when you get a device particularly a laptop from Best Buy almost every single year something happens to my laptop there's some type of malfunction with it and I have to send it in for service and there's been instances where they said they couldn't fix it so I received a credit which is a gift card towards the purchase of a new laptop the only thing that I have to do is buy a new warranty and pay the difference. I received the full purchase value of the computer so that I can get a replacement One,annoying thing I is having to bring your computer to Best Buy and it even doesn't matter if it's a small issue they have to mail it off and it takes about 2 to 4 weeks to get your device back that's a little annoying but I'd rather have the the coverage instead of the expense and hassle of trying to find someone to repair my computer or if something malfunctions with it after the manufacturer warranty having to purchase a brand new computer 100% out of pocket so this is one of the best things you can do. make sure your manufacturer doesn't have a warranty that's comfortable because sometimes it can be a little cheaper I found out when I purchased my new computer that the manufacturer had a similar warranty but was significantly less just a FYI so make sure and you still even if you purchase the computer from Best Buy in some cases you can still purchase the warranty you can purchase the warranty separately and I believe if you don't purchase your accident coverage right away you still have 30 days to get it so but you know you don't want to play with it just do your homework but coverage for your device is important

Good communication from the team, able to schedule appointment with no problems

Great laptop! Solid build and easy to handle. A tad bit heavy.

This is the best value for your money, The teams across the country are well trained and can help you almost anytime of day. I highly recommend investing in the Geek Squad service!! Your own IT team anywhere there is a Best Buy! They can fix your computer, they can trouble shoot, they download new programs, and they do it fast!

I should of purchased the 5 year plan instead of 2 years.

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

Geeks squad was kind and patient. I went in to get my lap top fixed. They gave me a gift card instead because it couldn’t be fixed.

Had to replace childs chromebook this time got the insurance. Great benefits

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

Geek Squad is a great investment. I haven't needed to use them often, but the two times I did were good experiences.

Good accidental damage protection for an expensive new laptop. Surely hope that I never need this, but it is comforting to have the coverage there if I need it.

It's $50 but worth it! You never know what can happen in two years and that is exactly how long I will be really needing my Chromebook for while I'm in college. I saw this same Chromebook on Amazon and it had a two year protection plan for $100. This one saves money and you can actually talk to a person if you ever come into some protection issues. Protect yourself out here digitally y'all!

Geek squad took care of me with my computer issue and resolved my problem

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

Always good to purchase Geek Squad protection, I’ve had it for 11 years and a satisfied customer, wouldn’t buy a laptop without it! Geek Squad employees are excellent!