Customer Ratings & Reviews

My purchase date was July 26 2017, I brought my laptop in on July 26 2018, simply because of my busy schedule . The laptop had never worked right . It was always freezing and couldn't communicate with my home network via -wifi. Then the hard drive crashed, I was told my Protection plan expired at midnight 11.59 on July 25 2018. SCAM. Besides why does the protection plan and the manufacturer's warranty run concurrently. BIG TIME SCAM! Beware of these dates when you pay for these warranties

Very confusing as to what is covered. Make sure to get a detail explanation as to what your are buying.

I felt tricked into buying this service after Geek Squad deleted background report that would generate where the malware populated, as if they knew it might show Best Buy free product as the culprit

It takes forever to load. Going to take it to the geek squad to see if they can figure out why. I only used it a couple of times

Was tossed around to 5 different people on phone to see if they woould honor my protection plan that recently expired this week. Could not get an answer! even the clerk at the best buystore for geek squad could not help me get an answer. Waste of time and waste of money- horrible customer service.

Purchased this plan for a reconditioned laptop. Upon taking it in for repair, was told the parts may not even be available. When I asked to exchange the laptop for a new one, was told it needed to be sent out first to prove that parts were unavailable. Turnaround time may be up to two months! Now my child is without a device for virtual learning.

Repair that was completed in past did not fix the issue with charging.

Device needed to be replaced. No help from Geek Squad ended up going through the manufacturer.

Never used it. I guess I was told I needed it. But found out later Chrome Books dont get virus ect. Next time I will need to ask more questions.

Only worked for a little while not very happy with it. The reviews I read were great I got it and it worked good and a couple game updates and it keeps freezing.

Absolutely horrible experiences with trying to get the warranty honored and dealing with all the loop holes. It took about 2 months to get them to finally replace my laptop. I had asked for one 2/3 the price of the one they finally gave me.

Touch screen cracked while in padded case. I told by greek squad tech over the phone that wasn't covered by the accidental protection. I would have to pay to have screen switched and they only offered 3 month warranty. It was cheaper to buy a new computer

Geek Squad did everything they could do to "scare" me into letting them upgrade the computer. Was able to upgrade the PC to Windows 10 Creator myself with no issues.

They usually never help me with nothing. Last time they said my macbook digital board was broken and will cost me $1,125 for the fix and guess what? I didn't go thru with the fix and went home and two days later my computer turn on and is still working fine.

A little bit pricy on the price and it takes to long for the service before it can fixed. Geek should improved their service schedule.

Not sure if its worth the price or not Most manufacturers warranty last at least that long

Laptop fell, left w/geeks 9-19-17. Tracking 9-25-17, part in stock, unit in queue to be assigned to agent. Today 10-5-17, no update posted since. Called Geek no., they say more parts ordered, but no other update. No loaner, no replacement, Great support for freshman first semester. I'll try to add when this ends.

Totally disappointed. It took 3 techs to assist. Had to wait 1/2 hour after appointment time. Wanted me to purchase a one year contract in order to help.

This was a ripoff! It only covers a 1 time replacement! It lasts for 3 yrs, but is only a single-use warranty, if you use it, then u have to buy another one to cover the replaced item! It states that in the fine print, they don't tell you that at time of purchase!! Dont waste your $!!

Thank god I never had to use the geek’s squad God bless