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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11761 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 11,761 reviews
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase a protection plan, especially when you buy for children anything can happen.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Protection

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed protection on laptop and perfectly got kg all the protection happu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is where it's at

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad, what can I say. They know all, see all, do all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue when you need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful with my questions and explained things well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security blanket.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this protection. It is a security blanket in case something happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A two year plan for this price is definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop webcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to buy an insurance plan for your children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (always) saves the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “Essential Protection for Your Tech Investment”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1-Year Accidental Geek Squad Protection is a fantastic add-on for peace of mind. It offers coverage for accidents like spills, drops, and other mishaps, which is perfect for someone like me who uses their laptop daily. I feel confident knowing that any unexpected issues can be resolved quickly without additional costs. The customer service is reliable, and the claim process is straightforward and hassle-free. Highly recommend this protection plan for anyone who wants to safeguard their tech investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with me very well. I went in and they got me a brand new one super quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I pad Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind. Favorite store and good to know your stuff is protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teen Approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed it , but thankful I bought it just in case something comes up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a smart choice for those who aren’t really careful with their tech.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone that I go to with questions is always helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love geek squad. I was skeptical at first but I purchased it anyway and of course the time came where I needed it and it the process was so easy! Thank you for providing such a great product and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase of Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, sale guy real helpful, everything went really smooth

    I would recommend this to a friend