Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11893 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 11,892 reviews
  • Rated 4 out of 5 stars

    Geek Squad Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had good results from Geek squad reworking a new but very poorly operating Lenovo Yoga 920 Laptop with hardware problems and later several software issues with the same PC. Always make an appointment before going to the Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely a Service worth Getting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue with my cloud drive shortly after I purchased my new laptop and the smart, courteous, and nice staff at Geek Squad. I have peace of mind that I purchased this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks squad have saved my life way to many times love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service is great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad transferred my data to my laptop and installed the necessary software I purchased in a very short time. They are very patient and clear in answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geel Squad is a good option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the computer is for the kids, it's important to have it fully protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great knowing I will have protection if anything ever happens to my laptop and not have to worry about how I would pay for another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes to warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty ! Best Buy makes it so much easier and A life saverrrrrrrrr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gel Squad set up my laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my laptop installing all necessary apps . Had to wait because I didn’t have an appointment but it was worth the wait

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We're glad it was overall an awesome experience. We apologize for having you wait. In the future to save you sometime, you can make an appointment by calling the store, making it through the Best Buy Home app or by calling us at (800) GEEK-SQUAD or (800) 433-5778. If you have any questions or need any help, please let us know!

  • Rated 5 out of 5 stars

    Must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is a good back up to have, My daughter's laptop screen was acting up. They replaced it no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROTECTION PLAN

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS FOR MY SON'S CHROMEBOOK FOR CHRISTMAS ALREADY USING IT BC HE CRACED THE SCREEN. HE SAID IT HE DIDN'T BUT WHO DID UGU! ALWAYS BUY TH PROTECTON PLAN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PEACE OF MIND PURCHASE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE PEACE OF MIND I RECEIVE FROM THIS PURCHASE. I HOPE I NEVER NEED IT BUT I'M GLAD I HAVE IT !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend getting protection for your purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues as yet to use my protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always make sure to get the extended warranty for all my bestbuy products. Just gives you piece-of-mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it for the piece of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent used this service yet but it offers a good peace of mind. Just the ability to have the battery replaced after 3 years will most likely make this worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection plan!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend you getting the geek squad protection. I get it on everything I buy from best buy. They have one of the best protection plans, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan experience has always been good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan experience has always been good. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad in the house

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew if I got it, nothing would happen but if I didn’t, the computer would explode.. So I got it, and everything is all gravy.. I don’t even have to worry AT ALL..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to try this so far but had previous experience with geek squad that was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan is well worth it! I have had to use it a few times and the agents fixed my issues quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the protection plan!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection plan always comes in handy when you need it the most. Anytime I buy anything expensive I always make sure to get a protection plan just in case.

    I would recommend this to a friend