Customer Ratings & Reviews

The best, I wish I would have known about this sooner, for my older laptop.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

fixed computer quickly. Took out viruses. Got the rest of the year for more help.

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

good team, esssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

You have to love geek squad protection i love not to worry

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

I have not had to utilize this protection plan, although it was purchased.

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

Geek squad has been great. I am thankful that I purchased this.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

My daughter bought a new laptop for college. She debated about paying extra for the Geek Squad policy, and in the end she decided the extra cost was worth it. Her new laptop is a 2-in-1 that converts from a laptop to a tablet. She was playing with this flip feature after taking it out of the box and dropped the device on the ground, screen first. Within 30 minutes of bringing it home, she shattered the screen. She took it back to Best Buy and they sent it in for service. The screen was repaired and she has her laptop back. There are times when the Accidental insurance policy doesn't seem worth the expense, but my daughter is hoping to keep this laptop for her entire college career. In the end, this policy has paid for itself.

They’re really nice and do a good job, they fixed what was wrong with my laptop

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!