Customer Ratings & Reviews

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

Geek Squad always has excellent service. I will likely be continuing my protection on my computer with them as I know they are reliable and great at their jobs.

Love this protection. It gives me peace of mind when using my device on the go

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

Extra protection is also a good thing, looking forward to using it.

The best one year protraction I felt way safer being clumsily either my laptop

So far after 3 weeks there has been no need for Geek Squad service.

I like to have the security of knowing that if something happens to my device when it is still fairly new that it will be repaired or replaced without charge to me. If I do not use it, then it was good insurance. I have had a few devices over the years that have failed and were refunded the entire purchased price plus any unused warranty to spend on a new item.

Any purchase through Geek Squad is a smart one. This is a consumer-oriented company that values and respects its customers by offering quality products and merchandise at a fair price. The costs for this 3 -year Accidental Geek Squad Protection plan is nothing compared to the value I will be getting. Technology is pricey and a warranty ends after 12 months. This plan protects my pocketbook for the next 3 years.

Always always always get geek squad. If for nothing else the peace of mind is worth it alone. I got it when I bought an expensive laptop and I had no worries whatsoever.

I only bought this 3yr accidental because I could drop it or something else not covered by Lenovo I feel very good about the Geek Squad protection. Makes me feel at ease.

You can always use more protection dependable and a smart purchase.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

Definitely need to have this to my product and would like to buy in the future

It is always worth getting protection on your electronics. I always try to get the max protection that geek squad offers because when they say that it covers everything they do. In the past they have repaired crack screens, spilled liquid damage, the blue screen of death and other things as well. Trust me this more than pays for itself, especially if there are children in the home who aren't as careful as you would wish them to be.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

Good service, prompt, fair price, process was painless. Staff seemed eager to help.

After we bought a new HP laptop we had to get two others and my PC tower all changed over to Windows 10 before Microsoft quit doing any updates on our Windows 7. Naturally we bought the Geek Squad protection in the event that we had any problems. We had to take all of them back in because things just weren't running right with each of the older systems The Geek Squad always came through and fixed the problems and we had our computers back in no time.

Great insurance for my new daughter laptop. I hope to not use it anyway.