Customer Ratings & Reviews

I had a computer that went out and they gave me a gift card for the value. Sometim s geek squad can't do much which can be frustrating and they say things aren't covered or I have to pay for them just to ship it after I paid for the service.

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

The accidental warranty is Absolutely worth the money. I’m accident prone so I knew this was something I needed to have. However, keep in mind that if your computer experiences damage 2 things must occur. #1 they send your computer away (2weeks). #2 they do not back up your computer and if it needs a replacement you have to pay for your information so try to keep a backup

Geek Squad service is always great. I've only used them a few times but the techs have always been above and beyond. They're so helpful and very kind. Always have solved my issues with quickness and kindness.

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

Haven't had to use the Geek Squad's services for this computer but have been very satisfied when they've cured my computer in the past. Knowing that they are there for a nominal yearly fee is very reassuring.

This plan has been outstanding. My son is hard on laptops and this plan has saved the expense of repair or replacement on several occasions. If the computer is beyond repair, which doesn't take much damage, the plan give you a credit of the full original purchase price to use for the purchase of a new one.

Got my computer back up and running no problem get the protection plan you WILL need it.

TBD, I will verify if needed the help to import MS product was good

I've had this laptop for about a month now and it's been working great. I installed some programs to be used for 3d printing and the cricut. And still running well. Will update as the time.goes

This is great services they are knowlegable and can isntall apps.

When you get a computer for a teenager, make sure that you purchase this valuable coverage. Kids sometimes are not protective of the items which they have, not out of malice, but simply out of being a teenage with not enough experience to know how to be protective of valuable assets like a computer. This coverage is a MUST!

Peace of mind but hopefully don’t have to use it. We’ll see.

Never really used it for anything so, it’s probably good

I never get anything pricey without adding a Geek Squad warranty. That way I always have peace of mind. Even though it seems expensive, I *have* bought a laptop (actually just before my current one) that literally just DIED only a year later, and they put the money I used on it in full towards my current laptop. Will never get a laptop without it.

Amazing service from everyone in the Geek Squad, to helping me figure out what laptop i needed for school, to getting a protection plan to better serve my needs.

Always there for you. I called numerous times about different issues and problems. Never once could they not help. One time they went over and beyond what they were required to do. When they install equipment, they leave the area better than they found it. Plus they were extremely careful and measured to make sure they didn't damage anything.

The team was very nice and informative with helping me pick a good laptop for school

Who doesn’t like warranties in case of mishaps or theft in some cases

Great protection coverage especially for college students