Customer Ratings & Reviews

“This laptop works well for everyday tasks. The 15-inch screen looks good and it runs smoothly for basic use. The only downside is that the battery doesn’t last very long, so I usually keep it plugged in. Overall, it’s a practical option for the price.”

This was a lifesaver! My kids computer turned itself off, wouldn't turn on, and smelled like burning when we tried to charge it. We took it to them, they replaced the motherboard, we brought it home, before we even got it set back up, the whole thing happened again. We took it back. They sent it out again. It came back. It was apparently still broken. They traded it out for a not broken or preused computer. We are super happy! Plus the people there were just awesome! I am immunocompromised, as soon as they found out, they started using hand sanitizer, masks were pulled out, the works. I absolutely the adored how well taken care of we were!

I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

Geek Squad protection is the Best way to protect your electronic device. I've purchased Geek Squad many times and even used it with a complete replacement of the product - saved me re-purchasing a new product.

Peace of mind is absolutely worth it. Easy to understand coverage, helpful support, and reassuring to have accidental protection in case anything happens. Glad I added this.

My laptop fizzed out and could not be repaired after almost three years. I was given store credit for a new upgrades one! I also purchased geek squad 3year warranty for the new one.

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

It feels very reassuring that if my thing brakes i cant ethier get a new one or fix my laptop easily, but so far I haven't gottten a chance to test out the process

Well worth the money!! I had a laptop like this from work and one day all of a sudden the hinge broke and the screen started pulling away. So disappointed but with my laptop I’ve got geek squad and don’t have to worry about such things!!

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

You need protection for your laptop when it's this expensive (this much of an investment) and the fact that accidents can happen to anyone, anytime. It's a must-have.

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

My laptop just stopped working one day. Went black. I took it to Geek Squad and they ended up having to replace a chip and the motherboard. With my 2 year protection planned it covered everything. I didn’t have to pay a cent. And they returned it before the 30 day deadline.