Customer Ratings & Reviews

I have gotten many geek squad protection plans from Best Buy. They are always good and if I need, they just provide a new product. Its perfect.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

Purchased this 2-year plan as insurance in the hopes I do not need it, but with the comfort of knowing if something goes wrong, I have the Geek Squad behind me.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

I like the fact that if something happens to it, it is covered. I have not used it yet, but I am going to renew it.

This is a great program. Every time I have had a issue they were either able to fix it or give me my money back for another item!

I love the extended protection offered by Best Buy. I get it every time I buy a laptop. Every time I've had to use it, Geek Squad has been wonderful and repaired every issue. It's paid for itself!

Easy and fair service i will always suggest to get the waranty on anything.

So very helpful and definitely worth purchasing! The team is great

Very helpful with helping me set up my new laptop and walked me through all of the features

They have been wonderful. Everytime I take something in a computer, laptop, or printer. Very knowledgeable.

Great laptop i use it everyday i love it i use it for school

Never liked Dell until now best decision I could have made I love this laptop.

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

My laptop fell off a table which broke the screen. I took it into the Geek Squad. They sent it out for repair . I got it back in 3 days! Fast turnaround

Bro!!! Geek Squad is awesomeness! My TV stopped working on episode 6 of a 16 episode k-drama lol and they came and fixed everything. Crisis averted.

Thank goodness there is extra insurance offered when I bought my laptop. I had a situation that it fell in the floor and cracked the lid and hinge. Because I had insurance geek squad repaired it for free and the process was simple. Customer service was very helpful and I received updates to my email in status. Thank you best buy

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.