Customer Ratings & Reviews

I have only had to use the geek squad service a couple of times and they are very helpful, friendly and knowledgeable

This absolutely saved me on my last computer. Almost two years later I dropped a dishwasher on my laptop (Don't ask). It was out of stock and so I got a gift card for the value to replace it and upgraded to the newer version of the laptop. I will always get this.

Geek squad protection actually makes life better great associates at BBY

So far no problems with the laptop. At least I have Greeks squad just in case

Product was only good for 1 issue so it didn’t matter that i payed for a 3 yrs plan as i was told i was only able to use it once

The computer has been perfect. Battery life is amazing too!

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!

I have had every question I have asked answered promptly and professionally. When my new dog chewed a part of my cord that I wasn't able to get in your store the agent I spoke to told me exactly where to get it and what to ask for. Well worth the money in my opinion!

This laptop is perfect for what i use it for would recommend it

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.

Just had my first issue with my HP Pavilion. The G button was sticking. Scheduled an appointment for today, went in, employee was prompt, took laptop in back, came back and said he cleaned underneath, there was actually a nail under the button.

Amazing fast and easy I had scratches and like it was really bad for the screen they fixed it up super fast loved it.

haven't had to use it and hope I never do, but if I do at least I can call upon a geek

It always a good thing to have insurance so the best way to do it is through best buy

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

Needed a warranty just to make sure that my husband will like the product - which he does! Great price and coverage!

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

We purchased this accidental protection on an item and actually had to use it! Our item was replaced with a better one because the item we had trouble with is no longer available.

I brought my son an expensive and wanted to get his computer protected since it is for college and this plan seems well worth the money as it provides up to 1400 if his computer is broken and I paid 1900 so that is a great deal to have some of the cost replaced if I need it,