Customer Ratings & Reviews

excelent service amd the best way to keep your mind in peace knowing that your product can be fix

Always good to have warranty You think you might not need it but trust me you do

I like my computer but I find that it’s small and I’m really need to learn to use it so I really like it but I’m having trouble with it So if my service has how do use the computer email me and I’ll contact you

The accidental protection is a must. Had to use it the first for a broken chrome screen. They were not able to replace the screen so I got a full refund to use towards the purchase of a new

1 year accidental or multiple year accidental protection is a most for smaller appliances like headphones, chargers, etc. I unfortunately ruined some good skullcandy headphones accidentally and got it covered within that first year.

LOVE this little chromebook. Has a great battery life, easy to use and take with you. My ONLY complaint would be that the keys are white and the imprint a light gray so they are not necessarily easy to identify, would be better if imprint was black.

Bought this protection plan for a laptop. Chances of me actually needing it is slim, but we have kids so expect the unexpected. Bought it mainly for pixels blowing out, screen cracking, and/or water damage. (Hopefully not a trifecta of all of the above.)

this is my third time with purchasing Geek Squad. Each issue I have had on other products were addressed and resolved

I love the fact that my product is covered for a year.

I'm really clumsy so this def comes in handy and I feel safer with it.

It was super easy to fix my computer situation at first they tried to save my actual computer but once they realized that wasn't an option I relatively easy was able to just repurchase the same naked model I owned for it was in stock

The agent helped me with a driver problem with connecting my new computer to my old printer. Also helped with an update that did not download correctly. Agent did not talk down to me, was very professional and courteous.

After having my Chromebook for three weeks the screen was accidently cracked. I took it in for repair and they had it back in a little over a week. Nice job Geek Squad!

Glad to have gotten free coverage for my computer with it's purchase included in Best Buy Plus when buying my computer

Great folks and fast professional service. Very happy!

They saved me from destroying my brand new computer

This protection is worth the money and the geek squad are always willing to help problem shoot or offer advice on helping to solve a problem and fully find some sort of solution. I recommend purchasing it to protect your product

Fast for gaming and graphics work, but runs SUPER hot. You need a well-vented space to work in. DO NOT use it on top of a comforter or other soft surface. The heat buildup will actually hurt you when you pick it up again.

Absolutely loving this device! I use it for basic things (email, Netflix, etc) and I’ve had no issues whatsoever. Only drawback so far is that camera is not front facing so no video calls unfortunately.

I haven't had to use it on the computer I just purchased, but have had to use it in the past, and the help I received was AMAZING. I highly recommend getting the Geek Squad protection.