Customer Ratings & Reviews

always geek squad saves my electronics. Everyone should get it

All my electronics are cover by Geek Squad. Never had an issue with them, they stand by their promise.

I wouldn't purchase an item without the Geek Squad Protection. It gives you piece of mind.

I am flad that i got this 2 year protection for my laptop

I haven’t had to use it so far but I’m glad to have the peace of mind that it’s there for the next 36 months on my Dell Laptop

I believe every apple owner should have this because you never know, always get this for my products

Geek Squad is an excellent way to protect your investment. I have used this many of times. If they cannot repair the device they will replace it!

Would not get anything from Best Buy without this protection. We have had 3 TVs from Best Buy all with this protection which has paid for itself triple over and over. A MUST HAVE!

I love this service. Fixes any issues with your laptop. Can call for over the phone support or make an appointment to bring it in at no extra cost.

Geek Squad Protection is an absolute MUST! When you get stuck on your laptop, they are there to help you quickly and efficiently!!

replace computer with refund to purchase new one after accidently damage. Quick easy and simply

i have always used the protection because everytime i need it they are quick to help

I recommend the warranty service. It's easy to use and they've always comeb through.

protection from best buy is a must have! so many items ive had replaced no hassle when ive messed something up or it stopped working

Service is with ease. Uploading needed software with Geek Squad is the best!

I Just had my 1.5 year old laptop replaced under this same plan very easy and simple

I Just had my 1.5 year old laptop replaced under this same plan very easy and simple

I’ve always broken something so having this is always a plus

Overall, I am so annoyed having paid for this service. Disclaimer, I also wrote a shorter, separate review based on my husband's experience; we have the same laptop with the same 2-year coverage, but this review is different. Side note on my husband's experience: he got charged just under $100 because they couldn't fix the problem in store. I don't see why we paid for this if we'll still get charged so much. As for my laptop, sadly this protection plan has shown to be TOTALLY useless. My (still less than 2 years old, made for gaming, almost a grand on sale) laptop has constant connectivity issues. It seems the wireless card is bad because it improves greatly when hardwired in (my husband's [same series, slightly better specs] also has said problems). In addition, my laptop has very slow startup time. I have run antivirus programs (e.g. Windows Defender, Malware Bytes) and cleared up my start-up programs, as well as had my BIL that's a computer software engineer take a look at it. Sadly, it continues to show problems running. I finally got around to bringing it in to Geek Squad, under this protection plan, with the hopes of a resolution. On the contrary, nothing was done to help. I was told until they could verify it's not a software issue they can do nothing to help. To do that I would have to pay a $150 check-in fee (or $200 if I want to sign up for this separate plan). Apparently, this plan [being reviewed] solely covers hardware issues and since this may be a software issue (which you need a separate plan for), they wouldn't even humor me in trying to help. This may be contributed to by a software issue (I'm tech savvy, but no expert), but the wireless issues appear to be a hardware issue, especially considering how long they have been going on for across both laptops with improvement if ethernet is plugged in. Regardless, when buying my laptop and agreeing to add on this plan, I was naiive and not made aware that there were different plans and that this wouldn't actually help me in such a case. I would honestly love if someone on here replies to help me out, because I'm annoyed by this issue and (though I have almost always used BestBuy in the past) a bit turned off from returning for service. Full disclosure, we have and still do use BestBuy since we have the credit card, but maybe we'll take our business to NewEgg for the next set of laptops, since these were a bust and apparently can't even be fixed. All in all, every rep I have worked with at our location has been very nice and appear to want to be helpful. I get that insurance only works because, out of everyone who pays, some people don't use it and some do, but still, this plan feels like a ripoff. One person who helped me even commented how they seem to fail to explain the difference in [hardware vs. software] plans... Probably because it's just about the money for them.

Geek squad protection is great when you are sending a laptop off to college with your student.