Customer Ratings & Reviews

Have no had the opportunity to utilize the Geek Squad services, but glad we have it in case the need arises.

We have not had to use the service for this item yet and we hope we won’t have to, but we are happy we bought it

Great for protecting my items overall for the things I have purchased

The agents mounts my tv correctly. Thanks for your help

I normally don't have any liquids by my computer. I wanted to cover all my aspects of my equipment ( Laptop )

I never purchase major electronics without a warranty. Best Buy honors theirs.

broke my computer screen and was sent off to them. don’t like how long it takes to fix it but it’s worth it

Came in handy when my different products we’re not performing well in the manufactures did not wanna respond

Geek squad staff were fast and friendly my computers were way before they promised. Easy pick up service.

Worth it for cheap built laptops. We hope to not need it.

You need Geek Squad for insurance. If invest in a good computer, you cannot afford not to have Geek Squad.

Respectful clerks! They pretty much helped me with everything

My grandson wont put it down, perfect gift for any child.

Purchase with everything I buy at Best Buy. They have helped me out so much. It's totally worth the money

great amazing product not expenisve love it very easy to work with

the geek squad agents are very helpful once they start their work. Be patient due to the pandemic. Not their fault.

Hopefully I never need to use this, but I'm using my laptop on the road and decided not to take a chance.

Geek Squad is very helpful in protecting my stuff I bought

My first time buying a warranty hope i don't have to use it

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.